7-day onboarding
Your pod is trained, set up, and live within 7 business days of signing. Guaranteed.
Performance guarantees & SLAs
We put it in writing — response times, replacement windows, accuracy, and contract flexibility. No vague promises.
Free replacement in 7 days
If any team member underperforms or leaves, we replace within 7 business days at zero cost to you.
14-day trial
Test the pod for 14 days. If it's not the right fit, we refund the unused portion. No questions asked.
48-hour response SLA
All client communications answered within 48 hours. Every time. Written into your contract.
99.5% accuracy SLA
All data entry and catalogue work carries a written 99.5% accuracy guarantee. QA'd before delivery.
Monthly rolling contracts
No 12-month lock-ins. 30 days' notice to cancel. Flat pricing—no hidden fees or markups.
Pro and 24/7 plans include weekly reporting and deeper QA touchpoints; Starter includes email support and basic onboarding — upgrade anytime.